Delivery
We strive to process and dispatch all orders as quickly as possible. However, please note that delivery times are estimates and not guaranteed.
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Shipping Timeframes
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Standard Shipping: 8-12 working days
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Express Shipping: 5-7 working days
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Potential Delays: Please be aware that delivery may take longer than the estimated timeframe during sale periods, promotional events, or due to high seasonal order volumes. Additionally, delays caused by local courier circumstances or customs processing in the destination country are beyond our control.
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Order Tracking: You can monitor the status of your shipment and view tracking information directly in your account. Please go to Account > All Orders to find your tracking number and carrier details once the order has been dispatched.
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Delivery Address: clossie is not responsible for deliveries to incorrect addresses provided by the customer. Please ensure all details are accurate before finalizing your purchase.
Shipping Rates & Free Shipping Thresholds
We offer various shipping options depending on your location. Free shipping is automatically applied at checkout when the minimum spend is met.
Region | Standard | Express | Free Shipping Over |
|---|---|---|---|
UK | 10 GBP | 20 GBP | 120 GBP |
Europe | 15 EUR | 25 EUR | 120 GBP |
USA | 20 USD | 30 USD | 120 GBP |
Canada | 20 CAD | 23 CAD | 120 GBP |
Australia | 20 AUD | 30 AUD | 120 GBP |
New Zealand | 25 NZD | 35 NZD | 120 GBP |
TAX & DUTIES
For our customers, we aim to provide a transparent and seamless shopping experience.
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Taxes and Duties Included: In most cases, the prices displayed at checkout include applicable import duties and taxes. We strive to ensure that no additional charges are required upon delivery.
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Disclaimer on Policy Changes: However, please be aware that customs policies and international trade regulations are subject to rapid and unforeseen changes.
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Customer Responsibility for Unforeseen Charges: Should there be a sudden change in the destination country's customs policy that results in additional levies, local taxes, or administrative fees beyond our control, these charges will be the responsibility of the customer.
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Compliance: clossie complies with all international shipping regulations. We recommend checking with your local customs office if you have concerns regarding recent policy shifts in your region.
Return
We want you to be completely satisfied with your purchase. If you change your mind, you have the right to return your items under the following conditions:
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Return Window: You must notify us of your intent to return within 14 days of receiving your order. After notification, you have a further 14 days to send the items back to us.
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Condition of Items: To be eligible for a return, items must be:
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Unworn, unwashed, and in their original condition.
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Complete with all original tags and packaging.
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Free from any marks (e.g., makeup, deodorant, or perfume).
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Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns for:
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Underwear, swimwear, and earrings (unless faulty).
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Personalized or custom-made items.
How to Return
1.
Contact us at info@clossie.com with your order number and we will send you the return form.
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Securely package your items.
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Send the package to the return address provided by our team.
Refunds
Return Shipping Costs: Unless the item is faulty or incorrect, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
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Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Processing: If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Deduction of Outbound Shipping Costs: * Please note that original shipping charges are non-refundable.
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Free Shipping Reversal: If your order was originally shipped under a Free Shipping promotion and the return (full or partial) results in the final kept order value falling below the free shipping threshold, we reserve the right to deduct the Standard Shipping fee for your region from the total refund amount. This is to cover the initial outbound logistics costs.
Exchanges
We do not offer direct exchanges. If you require a different size or color, please return your original item for a refund and place a new order for the desired item.
Last updated: February 22, 2026.