1. Acceptance of Terms

Welcome to clossie.com. These Terms and Conditions govern your use of our website and the services provided by clossie (“we,” “us,” or “our”).
By accessing, browsing, or placing an order on this site, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and any other specific guidelines applicable to our services.

We recommend reviewing these Terms carefully before engaging with our platform, as they outline your legal rights and our obligations. If you do not agree with any part of these Terms, please discontinue use of the website.

2. Eligibility & Age Requirements

Our services are designed for users who are at least 18 years of age. By registering an account or placing an order, you confirm that you meet this age requirement.

If you are under 18, you must obtain consent from a parent or legal guardian before using our website or providing any personal information. We reserve the right to decline orders or terminate accounts if we believe an individual is purchasing without the necessary adult supervision or in violation of these age restrictions.

3. Currencies & Pricing

To ensure a localized shopping experience, clossie transacts in the following primary currencies based on your selected shipping destination:

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GBP

For all other regions, prices displayed in local currencies are approximate conversions provided for reference purposes only. The final transaction will be processed in one of our supported primary currencies, and any exchange rate fluctuations or conversion fees applied by your bank are outside of our control.

4. Order Acceptance & Product Availability

Your placement of an order constitutes an offer to purchase, which is subject to our final acceptance and product availability.

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Order Confirmation: Please note that our initial automated email or web acknowledgement of your order does not guarantee delivery. A formal contract of sale is only established when your items have been dispatched.

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Out-of-Stock Items: If any items in your order are unavailable, we will notify you promptly. In such cases, we may offer an alternative product or a full refund for the missing item.

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Partial Fulfillment: In the event that only a portion of your order can be fulfilled, the total amount will be captured at the time of order. Once the available items are dispatched, a full refund for the unfulfilled portion will be issued immediately to your original payment method.

5. Payment Capture

We accept various payment methods as detailed in our Payments section. To secure your order, the total purchase amount will be debited from your account upon our acceptance of your offer to purchase.

6. Our Contract with You

This section outlines the legal framework of your purchase. These Terms and Conditions, together with your Order Invoice and our Privacy Policy, constitute the entire agreement between you and clossie regarding the purchase of goods. This agreement takes precedence over any prior communications, whether written or verbal.

6.1 The Ordering Process

6.2 Formation of Agreement

A formal and legally binding contract is only established when we explicitly accept your offer. This acceptance is confirmed at the moment we issue a Dispatch Confirmation or a Final Invoice to your registered email address. The official date of the agreement will correspond to the date displayed on the said confirmation or invoice.

7. Pricing Accuracy & Order Cancellations

While clossie makes every effort to ensure the accuracy of all product information and pricing on our website, occasional errors may occur. To protect both the customer and the company, we have established the following policies:

7.1 Pricing Errors

If we discover an error in the price of a product you have ordered, we are under no obligation to accept or fulfill that order at the incorrect price. In such cases:

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We will contact you via email as soon as possible to inform you that your order (or the relevant part of it) has not been accepted and has been cancelled.

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If payment has already been captured for an order that we cannot fulfill due to a pricing error, a full refund will be promptly issued to your original payment method.

7.2 Product Recalls & In-Transit Issues

In the rare event that a product is recalled or an issue is identified while it is in transit:

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We reserve the right to stop the delivery and have the item returned to our facility.

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Any applicable refund will be processed once the product has been successfully returned and inspected by our team.

8. Payment Methods & Security

We strive to provide a seamless and secure checkout experience for our global customers. Currently, we accept the following payment methods:

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MasterCard

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Visa

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American Express

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Store credit

9. Currency & Pricing

Payment can be made using only the methods above, and payment for your full order will be taken immediately. The total amount you pay is the same regardless of the payment method. All transactions are processed securely via Stripe, a leading global payment processor. To ensure your protection, all sensitive data is encrypted, and payment is captured immediately upon the confirmation of your order.

10. Customs, Duties & Taxes

Since clossie ships products from our international fulfillment centers, your order may be subject to import duties, taxes, and customs fees once the shipment reaches your country.

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Importer of Record: By placing an order, you are considered the "Importer of Record" and must comply with all laws and regulations of the destination country.

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Responsibility for Fees: All applicable customs duties, value-added taxes (VAT), and any local brokerage fees are the sole responsibility of the customer. clossie has no control over these charges and cannot predict what they may be, as customs policies vary widely from country to country.

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Refusal of Delivery: If you refuse to pay the required customs duties or taxes and the package is returned to us:

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The original shipping costs and any return shipping fees incurred by clossie will be deducted from your Store Credit.

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If the carrier is forced to abandon or destroy the package due to non-payment of duties, no refund or store credit will be issued.

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Accuracy of Declaration: We are legally required to declare the full value of the goods on all customs documentation. We cannot mark items as "gifts" or undervalue products to circumvent local tax laws.

11. Delivery & Transfer of Risk

At clossie, we strive to ensure your orders reach you as swiftly as possible. By placing an order, you agree to the following delivery terms:

11.1 Delivery Estimates & Partial Shipments

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Estimates: Any delivery timeframes displayed are estimated approximations and do not constitute a legal guarantee. Delays may occur due to logistics factors or customs processing beyond our control.

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Partial Shipments: To get your items to you faster, orders containing multiple products may be dispatched separately. In such cases, you may receive your order in multiple packages at different times, at no additional shipping cost to you.

11.2 Accuracy of Delivery Information

It is your responsibility to ensure that the delivery address provided at checkout is accurate and matches local postal standards.

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Incorrect Information: If a delivery fails due to incorrect or incomplete address information provided by you, the package may be stored at a local warehouse or disposed of in accordance with the carrier’s policy.

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Customer Liability: clossie shall not be held liable for any loss, disposal, or additional costs arising from inaccurate delivery information. No refunds or store credits will be issued for orders lost or destroyed due to address errors.

11.3 Shipping Methods & Responsibility Transfer (Standard & Express)

Regardless of the shipping method chosen (Standard or Express), the following rules apply to the transfer of risk:

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No Signature Required: Our delivery partners are authorized to leave your package at the designated address without a physical signature.

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Evidence of Fulfillment: Once our delivery partner confirms that the package has been placed at your address (e.g., via GPS tracking or photographic evidence), the contract is deemed fulfilled.

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Transfer of Risk: Responsibility for the goods transfers to you immediately upon delivery. clossie is not liable for any theft, damage, or loss that occurs after the package has been left at the delivery site.

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In-Transit Issues: For any loss or damage that occurs during transit (before delivery is confirmed), the responsibility lies with the carrier. In such instances, we will assist you in coordinating with the shipping company to resolve the matter.

12. Returns, Exchanges & Store Credit

At clossie, we take pride in the quality of our curated items. To maintain our competitive pricing and sustainable operations, we operate a Store Credit & Exchange policy rather than traditional cash refunds. Store Credit is valid for 12 months from the date of issue.

12.1 Store Credit & Shipping Fee Deductions

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Reimbursement Method: All successful returns are eligible for Store Credit or an Exchange only, except where required by specific statutory regulations.

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Shipping Deduction: For any change-of-mind returns, the original shipping cost incurred by clossie to dispatch your order will be deducted from your final refund amount (whether issued as Store Credit or cash). This applies even if your order originally qualified for free shipping.

12.2 Return Shipment & Customer Responsibility

It is your responsibility to ensure that the delivery address provided at checkout is accurate and matches local postal standards.

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Return Address: For all returns and exchanges, the customer is responsible for organizing and paying for the return shipment to our designated warehouse address. * Risk of Loss: The risk of loss or damage during return transit remains with the customer. We strongly recommend using a trackable shipping service and purchasing shipping insurance. clossie is not liable for items that are lost or damaged before they reach our facility.

12.3 Final Sale Policy

All items purchased at a discounted price, during a sale period, or using a promotional code are considered Final Sale. These items are not eligible for return, exchange, or store credit unless they are found to be faulty.

12.4 Return Eligibility & Window

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14-Day Request Period: You have 14 days from the date of delivery to request a return. Requests made after this period will not be accepted.

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Condition Requirements: Items must be in their original, unworn, and unwashed condition, with all original tags attached and in the original packaging.

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Inspection: Our team will inspect all returned goods. If an item is deemed unsuitable for return (e.g., signs of wear, missing tags, or damage), it will be returned to you at your expense, and the credit request will be declined.

12.5 Statutory Rights (UK/EU Only)

In compliance with the UK Consumer Contracts Regulations, customers located in the UK and EU have a statutory right to cancel their order within 14 days of receipt for a full refund. To exercise this right, you must clearly notify our Customer Service team of your intent to cancel under your statutory rights before returning the goods.

13. Our Tax Strategy & Compliance

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As a UK-registered entity, clossie is committed to high standards of corporate responsibility and fiscal transparency. Our approach to taxation is guided by the principle of integrity and compliance with all relevant laws.

13.1 Tax Integrity

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We are committed to paying the correct amount of tax in the appropriate jurisdiction at the correct time. This commitment applies to all forms of taxation, including corporate tax, VAT, and customs duties.

13.2 Transparency & Collaboration

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We maintain a transparent and collaborative relationship with HMRC and other international tax authorities. Our goal is to ensure full compliance not only with the letter of the law but also with its underlying intent.

13.3 Ethical Tax Planning

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clossie does not engage in aggressive tax planning or artificial structures designed solely for tax avoidance. Our business operations are structured based on commercial needs and economic reality. All intra-group transactions are conducted on an arm’s-length basis to ensure fair and accurate reporting.

13.4 Reporting & Accuracy

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We strive for 100% accuracy in our tax reporting. All liabilities are disclosed, reported, and settled in a timely manner to meet our statutory obligations under the relevant tax frameworks.

14. Tax Risk Management & Governance

To ensure the highest level of compliance, clossie maintains a rigorous approach to tax risk management and internal governance.

14.1 Low Risk Tolerance

We operate with a low tolerance for tax risk. Our group is fully committed to meeting all statutory tax obligations and maintaining integrity in our financial reporting. We do not participate in tax schemes that could compromise our standing with tax authorities or our customers.

14.2 Responsibility & Oversight

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Board Accountability: Our Board of Directors holds ultimate responsibility for the implementation and oversight of our global tax strategy.

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Internal Expertise: Day-to-day tax management is handled by our dedicated Finance and Tax professionals. This team ensures that tax considerations are integrated into all business decisions and that correct procedures are followed across all departments.

14.3 Professional Compliance

Where transactions involve high complexity or cross-border intricacies, we engage with leading external tax advisors. This ensures that our operations remain fully compliant with the evolving tax laws and reporting requirements of the UK and the international jurisdictions in which we operate.

15. Information on the Website

While clossie makes every reasonable effort to maintain the accuracy and reliability of the content on this website, we provide the information on an "as-is" and "as-available" basis.

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No Warranties: Neither clossie, nor any third-party data or content providers, make any representations or warranties—whether express or implied—regarding the sequence, accuracy, completeness, or reliability of any information, data, or opinions contained on the website.

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Right to Modify: We reserve the right to update, change, or discontinue any aspect or feature of this website at any time without prior notice.

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Professional Advice: No information provided on the website shall be construed as professional advice. All content is offered for informational purposes only.

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Risk of Reliance: Any reliance you place on the information found on this website is strictly at your own risk. Should you identify any errors or omissions, we encourage you to contact our team for clarification.

16. Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales.

By using this website, you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter.

17. Intellectual Property & Trade Marks

All intellectual property rights, including but not limited to trade marks, brand names, logos, and service marks (collectively referred to as “Trade Marks”) displayed on this website, are the property of clossie or their respective third-party owners.

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Ownership: The Trade Marks featured on clossie.com consist of both registered and unregistered marks belonging to us or our licensors. Nothing on this website shall be interpreted as granting, by implication or otherwise, any licence or right to use any Trade Mark without our prior written consent.

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Prohibited Use: Any unauthorized use, reproduction, or modification of these Trade Marks is strictly prohibited and may constitute an infringement of our intellectual property rights or those of the respective owners.

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Third-Party Marks: Any third-party trade marks displayed on the website are the property of their respective owners, and their appearance does not imply an endorsement or affiliation unless explicitly stated.

18. External Links & Third-Party Content

For your convenience, clossie.com may contain links to external websites operated by third parties (such as payment gateways, logistics partners, or social media platforms).

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No Control over Content: These external links are provided for reference only. clossie has no control over the content, security, or privacy practices of these third-party sites. Accordingly, we make no representations or warranties regarding the accuracy or reliability of any information found on external websites.

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Risk of Use: Accessing and relying on any external links is strictly at your own risk. We recommend that you review the terms and conditions and privacy policies of any third-party website you visit.

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Backlinking Policy: You may not create a hypertext link to this website from any other site without our express prior written permission. We reserve the right to revoke any linking permission without notice.

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Linking Requests: If you wish to establish a link to our website or request a reciprocal link, please contact our team at [Contact Email] for formal review.

19. User Submissions & Conduct

clossie may provide public areas (such as product reviews, feedback boards, or social media integrations) where users can post content. Please be advised of the following terms regarding user submissions:

19.1 Disclaimer of User Content

clossie acts as a passive conduit for user-generated content and is not responsible for any material submitted by you or other users. We do not endorse, review, or approve any user submissions, and your reliance on such content is at your own risk.

19.2 Moderation & Removal Rights

We reserve the right, in our sole and absolute discretion, to monitor, edit, or remove any content submitted by you without prior notice, especially if we determine that the material:

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Defames, abuses, harasses, stalks, or threatens others.

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Contains obscene, indecent, or unlawful information.

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Includes files corrupted by viruses or software intended to damage our network or third-party systems.

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Infringes upon the intellectual property rights (copyrights, trade marks) of clossie or any third party under the laws of Great Britain and international treaties.

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Contains unauthorized marketing, promotional material, or "spam" intended to solicit business.

19.3 Prohibited Conduct

You agree not to use clossie.com to send or post any material that is racially offensive, sexually orientated, pornographic, profane, or otherwise violates any applicable local or international laws.

19.4 Indemnification

You hereby agree to indemnify and hold clossie harmless against any loss, liability, damage, or expense (including legal fees) suffered by us or any third party, arising directly or indirectly from your breach of these conduct rules or your submission of prohibited material.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, clossie provides this website and all related services on an "as is" and "as available" basis.

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No General Warranties: clossie makes no express or implied warranties, representations, or guarantees of any kind regarding the website’s operation, the accuracy of the information provided, or the security of data transmitted through our systems.

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Limitation of Scope: We do not warrant that the website will be uninterrupted, timely, secure, or error-free. Any material or information downloaded or otherwise obtained through the use of this website is done at your own discretion and risk.

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Statutory Exceptions: Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under the laws of England and Wales.

21. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales, clossie shall not be liable for any loss, liability, damage (whether direct, indirect, incidental, or consequential), personal injury, or expense of any nature whatsoever which may be suffered by you or any third party.

21.1 Scope of Exclusion

This limitation applies to any loss or damage arising, directly or indirectly, from:

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Your access to and use of clossie.com.

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Any information, content, or materials displayed on the website.

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The transmission of personal information or data over our systems.

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Any service interruptions, system failures, or delays in operation.

21.2 Technical & Third-Party Errors

Neither clossie nor any third-party content providers shall be held responsible for any inaccuracies, errors, or omissions in the information provided, or for any actions taken in reliance thereon. We are not liable for any technical malfunctions, transmission errors, or the consequences of any non-performance or termination of website features.

21.3 Legal Safeguard (Statutory Rights)

Nothing in these Terms and Conditions seeks to exclude or limit clossie’s liability for:

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Death or personal injury caused by our proven negligence.

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Fraud or fraudulent misrepresentation.

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Any other liability that cannot be lawfully excluded or limited under UK law.

22. Regional Compliance & User Representation

clossie is operated from the United Kingdom. While we welcome global visitors, we have established the following terms regarding the jurisdictional use of our website:

22.1 Jurisdictional Disclaimer

Unless otherwise specified, the materials and information on this website are directed solely at those who access it from Great Britain. We make no warranty or representation that the content, products, or services available on clossie.com are appropriate or compliant with the laws of any other jurisdiction.

22.2 User Responsibility

By accessing this website, you warrant and represent to clossie that:

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You are legally entitled to access our platform under the laws of the country in which you are located.

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You are responsible for compliance with any local laws that may apply to your use of our services or the purchase of our products.

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You will not use the information provided on this website in any manner that violates the legal requirements of your specific jurisdiction.

23. Entire Agreement & Supersedence

These Terms and Conditions constitute the sole and entire agreement between you and clossie regarding your use of this website and the purchase of any products.

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Supersedence: These terms supersede and replace all prior agreements, commitments, undertakings, or representations—whether oral or written—between you and clossie in respect of your use of the website.

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Finality of Terms: Neither you nor clossie shall be bound by any express, tacit, or implied representation, warranty, or promise that is not explicitly recorded within these Terms and Conditions.

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No Reliance: You acknowledge that, in agreeing to these terms, you have not relied on any statement or representation not embodied in this document.

24. Alteration & Amendments

clossie reserves the right to modify, update, or replace any part of these Terms and Conditions, policies, or notices at our sole discretion and at any time.

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Binding Version: By continuing to access or use our website, you acknowledge and agree to be bound by the version of the Terms and Conditions current at the time of your visit (the "Current Version").

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Supersedence: Unless explicitly stated otherwise, the Current Version shall supersede and replace all previous versions, agreements, or understandings regarding the use of the website.

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User Responsibility: It is your responsibility to review the Terms and Conditions each time you visit clossie.com to ensure you are aware of any changes. Your continued use of the website following the posting of any modifications constitutes acceptance of those changes.

25. Conflict of Provisions

In the event of any conflict or contradiction between these general Terms and Conditions and any other specific policies, notices, or terms found on clossie.com, the following hierarchy shall apply:

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Specific Overrides: Terms and conditions or notices that relate specifically to a particular section, module, or promotional event on the website shall prevail in respect of your use of that specific part of the service.

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Interpretation: The more specific provision shall always take precedence over the general provision to ensure clarity and relevance to the specific service or offer being accessed.

26. No Waiver

Any failure or delay by clossie in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

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Non-Prejudice: No indulgence, relaxation, or extension of time granted by either you or clossie to the other will be deemed a waiver of any existing or future rights.

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Written Requirement: A waiver of any right or provision will only be effective if it is in writing and signed by an authorized representative of clossie.

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Continued Enforcement: Even if we do not enforce a particular provision at one point, we reserve the right to strictly enforce that provision or any other part of these Terms and Conditions at a later date.

27. Cession & Assignment

clossie reserves the right to transfer its rights and obligations under these Terms and Conditions to another organization.

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Transfer of Rights: We may cede, assign, or delegate all or any of our rights and obligations under these Terms and Conditions, policies, or notices to any third party (for example, in the event of a business merger, acquisition, or internal restructuring).

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No Impact on Service: Any such transfer or assignment will not affect your statutory rights as a consumer, and the assignee will continue to fulfill the obligations established under these terms.

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Customer Restriction: Unlike clossie, you may not cede, assign, or otherwise transfer your rights or obligations under these terms to any other person without our prior written consent.

28. Severability

Each of the paragraphs and provisions of these Terms and Conditions operates separately.

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Independence of Provisions: Even if any provision of these Terms and Conditions, policies, or notices is found to be unenforceable, invalid, or illegal by a court or relevant authority, that specific provision shall be deemed severed from the rest of the agreement.

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Partial Invalidity: Such invalidity shall apply only to the extent of the specific unenforceability in that particular jurisdiction. It shall be treated as pro non scripto (as though it had not been written).

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Survival of Remaining Terms: The remaining provisions of these Terms and Conditions shall continue to remain in full force and effect, ensuring the continued legal protection of both parties.

29. Applicable Laws & Jurisdiction

These Terms and Conditions, along with all related policies and notices, are governed by and shall be construed in accordance with the laws of Great Britain.

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Governing Law: All matters arising out of or relating to your use of the website shall be governed by British law, without regard to its conflict of law principles.

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Exclusive Jurisdiction: You hereby irrevocably consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes, claims, or matters arising in connection with the website or these Terms and Conditions.

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Global Access: While the website is accessible worldwide, you agree that any legal action must be initiated and resolved within the judicial system of Great Britain.

30. Comments, Questions & Contact

At clossie, we value your feedback and are committed to resolving any concerns you may have regarding our services.

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General Inquiries: If you have any questions, comments, or concerns arising from the website, our Terms and Conditions, or any other policies, please do not hesitate to contact our support team.

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Privacy Concerns: For specific inquiries regarding how we handle your personal information or to exercise your rights under the UK GDPR, please contact our Data Privacy Officer.

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Contact Methods: You may reach us via:

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Email: info@clossie.com

Last updated: February 22, 2026.